Terms of Trade

The Terms and Conditions below are to acknowledged by making a booking and authorising the payment of your deposit. Luxury Cruise Escapes reserves the right to amend and update these terms and conditions at any time without notification. Terms and conditions below can relate to domestic and or international travel and need to be reviewed upon booking.

Booking Conditions

Please note the following conditions apply to your reservations

  • Luxury Cruise Escapes requires up to $100 per person non-refundable deposit in addition to amounts payable to the operator. All deposits are deducted from final payments and are not an additional charge.
  • Changes to fares, currency fluctuations, taxation and other legislation do occur. As a result, all prices and costs are subject to change without notice and cannot be guaranteed until payment is made in full.
  • After deposit and/or full payments are made and travel services ticketed, a Luxury Cruise Escapes fee will be payable for any amendments, cancellations and other services thereafter such as; Travel Insurance Claim Assistance.
  • Amendment and cancellation fees may also be levied by travel operators such as airlines, tour operators, hotels and car rental companies. It is important that you understand these fees and we can assist you with any questions you may have.
  • Supplier deposits are conditional upon the contract of their terms and condition. Please familiarise yourself of these terms and conditions relative to your travel supplier through their brochure, website or via request to your Luxury Cruise Escapes consultant.

Quotes

All quotes are subject to availability which can change without notice.  Please note that all verbal or written quotes by Luxury Cruise Escapes on all travel arrangements are subject to availability and price change until payment has been received and confirmation is issued in writing.  Currency fluctuations and changes to taxes etc. can also alter the cost of your booking.  Fully paid and ticketed travel arrangements are exempt from any surcharges imposed by the government or operators.

Credit Card Authorisation

Deposit payments are required at the time of reservation to secure your booking. By providing your credit card details over the phone or via email to your consultant, you have accepted the Terms and Conditions of Luxury Cruise Escapes and the operator.

Credit Card Merchant Charges

Merchant Charges:  Luxury Cruise Escapes can accept debit and credit card payment for travel arrangements; however charges will apply as follows:

Credit card fees are 1.4% for Mastercard/Visa and 1.8% American Express.

Some companies will accept credit card payments without surcharge.  However, if these payments are charged by an offshore location, your bank may recognise this as an international transaction and impose their own fees.

Travel Insurance Claim Documentation

Where travel insurance has been purchased through Luxury Cruise Escapes, we will be happy to assist with supporting documentation for your claim without charge. Where you have purchased your travel insurance from another source, including credit card insurance, we will charge a fee of up to $250 for providing supporting documentation for your claim.

Availability

Advertised lead-in cruise and fly/cruise packages are subject to airline, hotel and cruise availability at time of booking. Where these lead in packages are not available, the cruise company may offer an alternative grade of cabin for your consideration. We strongly recommend early bookings to avoid disappointment. Pre and post cruise land packages may need to be adjusted to suit flight schedules and availability. No allocations are held with airlines or hotels.

Shore Excursions

We recommend that you pre-book your shore excursions prior to departure from Australia. Many cruise lines make their shore excursions available online prior to departure. Please check with your travel consultant if your cruise line offers this service and obtain your cruise reference number so you can access and book online. Luxury Cruise Escapes is not responsible should any shore excursions be sold out or on waitlist.  Cruise lines can release or alter their shore excursions at any time, so we strongly recommend checking their website regularly, or contact the cruise line concerned for an approximate release date.

Vaccinations

Certain countries require vaccinations before arrival and for others it is recommended that health precautions are taken. As our staff are not qualified to offer medical advice, Luxury Cruise Escapes recommends that you contact your local Travel Doctor or a GP for specific advice regarding the areas you are visiting.

Disclaimer Regarding Suppliers

Luxury Cruise Escapes acts as an agent for the service suppliers. As such we are not responsible for the provision of the service or arrangements provided by that supplier. Luxury Cruise Escapes will not be held liable in any way for any acts, errors, omissions, representations, warranties or negligence by any suppliers. In the event of an issue arising between the traveller/s and the service supplier, we will assist by initiating contact between the parties but will not be party to ongoing communications or negotiations